The return policy is as follows; if you are not satisfied with your items, you may return them within 10 days from the USPS delivery confirmation receipt date for a refund minus shipping and handling charges and a restocking fee of 15%. You Must receive a Return Authorization number berore, no returns will be accepted without this written on the outside of box. RA number can be obtained by emailing firstname.lastname@example.org or calling 310-490-0548 . Items must be returned in original condion as they were sent out in. Please return items in a box with padding, insurance and tracking number to Bonita Creations, P.O Box 9184, Marina Del Rey, CA 90292.
If you return an item and it is not in original condition that it was sent out in you will not be given a refund. If you would like the item returned to you, you will need to make arrangements to pre pay postage to return the item to you.
We reserve the right to refuse service. .
Shipping for domestic is $5.05 plus .25c each per additional item and usually ships within 2-3 business days. If you want insurance please email after order is placed to purchase as it is seperate and extra. International shipping is $22.00 priority mail plus .25cents per item. If you need it express then you can email us and we will get the exact cost and your credit card info for additional fees. Canada Priority unfortunately is the same, $18.00. If you would like it to go first class to Canada it will be less and you can email us that you prefer that and we will credit you the difference of the actual shipping cost.
INSURANCE: If you want insurance you can purchase it under insurance category under Gemstone Beads for U.S Shipments only. Unfortunately insurance for international orders is not possible unless you do global express. You can contact me for pricing on that if you wish.. You can combine amounts to get to your total. We are NOT responsible for items damaged or lost during shipping. We do everything we can to wrap your package securely so it does not get damaged but we can NOT be responsible for any damages. Purchase Insurance if you want it. There will be NO exceptions. Sorry…So if you did not purchase insurance please do not ask for replacements, credit etc….
All e-mail, mailing list or other correspondence received from our clients and web site visitors is treated with strict confidence. We will not sell or otherwise disclose such information and e-mail address to any external parties.